T-Mobile deceived customers with false ring tones on failed phone calls [View all]

[jpak]

Source: Ars Technica

T-Mobile USA has agreed to pay a $40 million fine after admitting that it failed to complete phone calls in rural areas and used "false ring tones" that created the appearance that the calls were going through and no one was picking up.

"To settle this matter, T-Mobile admits that it violated the Commission's prohibition against the insertion of false ring tones and that it did not correct problems with delivery of calls to certain rural areas," states an order issued by the Federal Communications Commission today.

T-Mobile will pay the $40 million fine into the US Treasury. FCC Commissioner Mignon Clyburn criticized the commission for not getting refunds for customers.

T-Mobile admitted that it used the fake ring tones on "hundreds of millions of calls" each year, the FCC said. It's not clear how many of these calls weren't completed at all, because T-Mobile used the fake ring tones on many types of calls that took longer than usual to complete.

<more>

Read more: https://arstechnica.com/information-technology/2018/04/t-mobile-deceived-customers-with-false-ring-tones-on-failed-phone-calls/