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Mon Apr 16, 2018, 08:24 PM

T-Mobile deceived customers with false ring tones on failed phone calls

Source: Ars Technica

T-Mobile USA has agreed to pay a $40 million fine after admitting that it failed to complete phone calls in rural areas and used "false ring tones" that created the appearance that the calls were going through and no one was picking up.

"To settle this matter, T-Mobile admits that it violated the Commission's prohibition against the insertion of false ring tones and that it did not correct problems with delivery of calls to certain rural areas," states an order issued by the Federal Communications Commission today.

T-Mobile will pay the $40 million fine into the US Treasury. FCC Commissioner Mignon Clyburn criticized the commission for not getting refunds for customers.

T-Mobile admitted that it used the fake ring tones on "hundreds of millions of calls" each year, the FCC said. It's not clear how many of these calls weren't completed at all, because T-Mobile used the fake ring tones on many types of calls that took longer than usual to complete.

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Read more: https://arstechnica.com/information-technology/2018/04/t-mobile-deceived-customers-with-false-ring-tones-on-failed-phone-calls/

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Arrow 18 replies Author Time Post
Reply T-Mobile deceived customers with false ring tones on failed phone calls (Original post)
jpak Apr 2018 OP
DRoseDARs Apr 2018 #1
Julian Englis Apr 2018 #2
zipplewrath Apr 2018 #3
Honeycombe8 Apr 2018 #4
still_one Apr 2018 #8
Honeycombe8 Apr 2018 #10
still_one Apr 2018 #11
Honeycombe8 Apr 2018 #16
still_one Apr 2018 #17
Honeycombe8 Apr 2018 #18
Crash2Parties Apr 2018 #5
still_one Apr 2018 #6
herding cats Apr 2018 #7
paulkienitz Apr 2018 #9
keithbvadu2 Apr 2018 #12
Snake Plissken Apr 2018 #13
Leith Apr 2018 #14
Nitram Apr 2018 #15

Response to jpak (Original post)

Mon Apr 16, 2018, 08:30 PM

1. "hundreds of millions of calls" Holy Hell! You can be damn sure many of those were important.

Calls about job offers, welfare checks, desperate calls for help. How many live were negatively impacted, or lost, because of T-Mobile's actions? And who else is doing this dirty trick?

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Response to jpak (Original post)

Mon Apr 16, 2018, 08:31 PM

2. Business screwing rural red states again

But no outage on Fox.

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Response to jpak (Original post)

Mon Apr 16, 2018, 08:51 PM

3. It'd be criminal

If this was a mom and pop outfit, someone be'd going to jail.

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Response to jpak (Original post)

Mon Apr 16, 2018, 08:54 PM

4. They did WHAT???? Why?

To give the impression their services had wider areas of service than they really did? That's so fraudulent to customers..it's downright criminal. They were FAKING their services that people were paying for?

I'm glad I learned of this. I was considering switching carriers...it's not going to be Tmobile NOW.

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Response to Honeycombe8 (Reply #4)

Mon Apr 16, 2018, 09:10 PM

8. I just switched to T-Mobile from AT&T because of constant AT&T over charges, and awful customer

service

This is bad, and it is fraudulant, but since I just moved over I am going to stay put for the time being.

If I do move though it won't be back to AT&T, I would go with Verizon.

What is really outrageous is no compensation to the consumer was given, but I would hope people affected are organizing a class action suit against T-Mobile on this


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Response to still_one (Reply #8)

Mon Apr 16, 2018, 09:24 PM

10. My brother just switched to Verizon. He's pleased. I think it might cost more, tho.

I do prepaid (Tracfone). So I was thinking of switching to Tmobile, since they have more phone options. But not NOW.

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Response to Honeycombe8 (Reply #10)

Mon Apr 16, 2018, 09:58 PM

11. Verizon wouold be comparable to what AT&T was charging me, but as I mentioned I am not going to make

Last edited Tue Apr 17, 2018, 10:21 AM - Edit history (1)

the move for the time being, until I see what happens. I am not under contract with T-Mobile, so I can leave anytime.

Moving over from a GSM carrier like AT&T and T-Mobile to CDMA carriers like Verizon and Sprint, is they all handle LTE, and except in a few rural areas that have CDMA, if one has a later phone with the LTE bands, there should be no problem moving between the 4 major carriers, so as long as one has a later phone, the odds our good that it will be compatible.

In fact, Verizon will tell you if your phone you have will work on their network by just inputting the IMEI number. The phones I have are compatible with Verizon, so if I do decide to move, I shouldn't have any problem

What T-Mobile did is criminal in my view, however, if it wasn't for T-Mobile, I have no doubt that AT&T and Verizon would have never lowered their prices to competitive levels, which T-Mobile actually motivated them to do so because people were leaving the big carriers for T-Mobile, and that motivated them to do something


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Response to still_one (Reply #11)

Tue Apr 17, 2018, 09:05 AM

16. Insightful. I use GSM phones because there are many more AT&T towers in my area.

But some of hte better phones that I wanted w/Tracfone are CDMA. I don't know if they'd work well. Only one way to know, I guess.

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Response to Honeycombe8 (Reply #16)

Tue Apr 17, 2018, 10:47 AM

17. You have to check with the carrier before you move if you want to keep your own hardware. If the

CDMA phones you are looking at with Tracfone are CDMA, if they are later phones I am pretty sure they also support some if not all of the LTE bands.

Right now I would avoid Huawei and ZTE branded phones because the government is telling people not to use them because of security concerns, which I believe is hogwash, and politically motivated by the potential trade-war that has been brewing. Safer to stick with the Apple, Samsung, LG, etc, brands depending if your preference is IOS or Android

Just see what bands the phone you like are supported if you are considering moving to anther carrier later.

Here is a great forum which covers all the mobile carriers, including tracfone that you may want to check out.

https://howardforums.com/content.php

and here is the section that covers Tracfone:

https://howardforums.com/forumdisplay.php/330-Tracfone-Net10




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Response to still_one (Reply #17)

Tue Apr 17, 2018, 04:19 PM

18. Oh, I'm going to get a new phone. I've had mine for years...it's very cheapo. It's a GSM.

I will stick with GSM, I think, because there are more towers in my area. But thought I'd get a new phone. I can't block on my current phone, and some other quirks. It's a cheap LG. It works fine, but I'd like to block robocalls & do a few other things.

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Response to jpak (Original post)

Mon Apr 16, 2018, 09:00 PM

5. Tiny fine, no refund to customers

"T-Mobile will pay the $40 million fine into the US Treasury"

Nothing like having a chairman w/ strong ties to the industry they're supposed to be regulating FOR THE PEOPLE.

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Response to jpak (Original post)

Mon Apr 16, 2018, 09:00 PM

6. It is bullshit, the customers affected are the ones who should be getting a refund

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Response to jpak (Original post)

Mon Apr 16, 2018, 09:02 PM

7. I didn't know this, but I suspected something was up with them.

My clients kept saying I wasn't picking up and more than a couple speculated it was their carrier causing problems. I lost clients due to this last year and I am angry!

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Response to jpak (Original post)

Mon Apr 16, 2018, 09:17 PM

9. grr, I have T-mo

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Response to jpak (Original post)

Mon Apr 16, 2018, 10:11 PM

12. Many 'rings' but never goes to voicemail? Sounds familiar.

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Response to jpak (Original post)

Mon Apr 16, 2018, 10:45 PM

13. That's something Trump would so and then brag about it

and then deny it when he got caught.

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Response to jpak (Original post)

Mon Apr 16, 2018, 10:48 PM

14. Holy Shit!

I'll bet it wasn't just rural customers.

I went through about a year of my calls going staticky then dropping the call for no reason. Now we're going through a battery drain situation where the phone needs recharging after 4 hours with no activity, no calls, no texts, and no apps running. When I google the problems, I see that others have asked the same thing as far back as 2012 or 2013.

I think they're doing it on purpose to get people to spend hundreds to upgrade.

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Response to jpak (Original post)

Tue Apr 17, 2018, 08:33 AM

15. I remember when the phone company finally admitted they were sending a ping through the lines

to test them, causing your phone to emit a single ring in the middle of the night. The denied it for years.

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