General Discussion
In reply to the discussion: Story about 69 year old Dr. David Dao; the man United dragged off the plane [View all]JHB
(37,161 posts)Should they have offered $10K? Sure, if necessary, but it's highly unlikely it would be.
This entire crisis was due to the company's self-imposed limitations on what could be offered to already-seated passengers to essentially buy back their ticket under circumstances that make it a seller's market.
They gambled that vouchers were sufficient, and lost. They're useless for infrequent flyers, and usually come with too many restrictions and hassle to redeem to be sufficient inducement for frequent flyers.
The people on-site needed to be able to switch up: maybe cash, maybe just straight company credit (with no restrictions or time limit), or combo, and the ability to go higher. Go up until they get takers. The fact that the employees couldn't do that and that there was no one at a higher level available to provide authorization is the company's fault.