General Discussion
In reply to the discussion: Story about 69 year old Dr. David Dao; the man United dragged off the plane [View all]MontanaMama
(23,322 posts)far as it has. Seriously. United screwed up by not having staff where and when they should have. Forcibly taking passengers who have not broken any rule, law or endangered fellow passengers or flight crew is a bad decision on a multitude of levels. There was NO REASON for airline personnel to touch him in any way. How this man reacted was a fight or flight response to feeling threatened. Holy hell, we let people shoot each other in the streets because they feel threatened and have to "stand their ground". This guy threatened no one and was keeping nobody hostage. United made their poor staffing mistake this man's problem and that's not only wrong, but a piss poor business model. Force should be used when it is indicated and it was not in this case. Where do we draw the line??? Say that you've just checked out at the grocery store with the last carton of milk on the shelf. The store manager comes up to you and says "There's someone who needs that milk and we're out, I need you to give up your carton of milk for him." You refuse, you get the shit kicked out of you? Stop defending this. It is indefensible.
I own a business - I'm screwed stuff up before - I fix it at my expense with an apology to all concerned for any inconvenience. THAT'S what civilized people do.