General Discussion
In reply to the discussion: Story about 69 year old Dr. David Dao; the man United dragged off the plane [View all]bekkilyn
(454 posts)All they did was offer some vouchers, which apparently wasn't enough to convince *any* of the passengers on the plane to volunteer to leave. They could have offered cash. They could have offered cash and first class seats on a different flight. They could surely have found something that four people on a packed flight would have wanted.
They could have even gotten a charter plane to get the employees where they needed to go. There's plenty of things they could have done before ever even *thinking* of laying a hand on anyone, doctor or otherwise.
But no, the choice was either for legitimate, paying passengers to take the voucher that no one wanted or to be brutalized by security.
A company should not punish their customers for their own ineptness or mistakes. The passengers did nothing wrong and simply expected to receive the service they paid for.
I'm baffled as to why you are so staunchly defending United.