United needs employee training! (Reply #47)

In the discussion thread: Story about 69 year old Dr. David Dao; the man United dragged off the plane [View all]

Tue Apr 11, 2017, 09:40 AM

47. United needs employee training!

I've seen nothing in any news report that the United employees did anything other than offer money. And they didn't offer the maximum they could have ($1350). Several other airlines fly from Chicago to Louisville. Did they try to find seats for the crew that needed to be in Louisville on one of those carriers? Or even one seat for the doctor, who might have been delayed but still able to get home that night. Chicago also has another airport--were later flights available from Wrigley Field? Or did they explore options of flying their crew or the doctor to Cincinnati or Lexington? It's a short drive from either to Louisville. It seems that they did not really explore the options. The message United's actions sends, and even the response of the CEO, is that passengers are just so much baggage and they can treat them however they want! Their employees need better training and respect for the people paying the bills.

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267 replies	Author	Time	Post
Story about 69 year old Dr. David Dao; the man United dragged off the plane [View all]	OKNancy	Apr 2017	OP
All American family	exboyfil	Apr 2017	#1
Yeah, that was a bad decision for United.	Zing Zing Zingbah	Apr 2017	#13
Well maybe	cagefreesoylentgreen	Apr 2017	#70
Such a horrific way to treat any human being	Justice	Apr 2017	#2
Yeah, he could have been afraid he was about to be deported.	randome	Apr 2017	#3
"How do we know he's a real doctor"	BannonsLiver	Apr 2017	#22
Not at all. It was a legitimate question.	randome	Apr 2017	#27
Really?	atreides1	Apr 2017	#32
One who might state his dilemma rather than scream and fight the police.	randome	Apr 2017	#37
Okay Judgey Judgerton... You are right you don't know ...	LakeArenal	Apr 2017	#50
His immigration status and past conviction may have made him a little jumpy around the police.	randome	Apr 2017	#52
Now you are speculating...	LakeArenal	Apr 2017	#53
That's most of what we do on DU.	randome	Apr 2017	#55
Speak for yourself speculator...	LakeArenal	Apr 2017	#58
Some people will ALWAYS defend Wall Street and so on.	Eliot Rosewater	Apr 2017	#102
Isn't that the truth. (nt)	bekkilyn	Apr 2017	#105
What past conviction?	cannabis_flower	Apr 2017	#59
He was convicted of selling painkillers. Had his license revoked but re-acquired.	randome	Apr 2017	#63
What kind of police	HelenWheels	Apr 2017	#67
Yeah, I'm confused about whether they were police or security guards.	randome	Apr 2017	#71
Apparently they were security guards. nt	No Vested Interest	Apr 2017	#189
Hired by UA. In the same way DAPL corp. hired security officers	BlancheSplanchnik	Apr 2017	#208
He paid for his flight	JonLP24	Apr 2017	#249
Yes, he paid for a flight, not for a specific seat on a specific plane.	randome	Apr 2017	#250
Both parties are responsible -- United and the Chicago PD.	JonLP24	Apr 2017	#251
No company operates without limits on compensation of some sort.	randome	Apr 2017	#252
I'll let the lawsuit sort all this out	JonLP24	Apr 2017	#253
I have no doubt that's true.	randome	Apr 2017	#254
That was subsequently discovered to be	liberalhistorian	Apr 2017	#259
The doctor's identity is irrelevant. And, in fact, it's been 'proven' that the first ID was correct.	randome	Apr 2017	#265
No, United shares equal blame.	liberalhistorian	Apr 2017	#266
Wrong guy, randome	lillypaddle	Apr 2017	#234
Nice find!	BlueMTexpat	Apr 2017	#237
Hey, you're welcome	lillypaddle	Apr 2017	#242
Exactly. Makes you wonder what other forms of "classification" are going on.	BannonsLiver	Apr 2017	#122
I'm drifting with you BannonsLiver..	LakeArenal	Apr 2017	#165
Righhhht	BannonsLiver	Apr 2017	#41
Well, he certainly is NOT a "typical doctor."	cwydro	Apr 2017	#49
Clearly the airline handled this terribly	janterry	Apr 2017	#56
They let him back on and he was presumably going/running (didn't see that part) back to his seat.	PotatoChip	Apr 2017	#170
Someone seated near him on plane said his head hit the floor and he was out for a bit	womanofthehills	Apr 2017	#195
And that's relevant to being dragged off a plane by goons how?	BannonsLiver	Apr 2017	#123
I'be been working in healthcare for thirty years.	Laffy Kat	Apr 2017	#186
And it was pretty evil that those "not so pretty facts" are being used	pnwmom	Apr 2017	#213
It was a shitty question	ProfessorPlum	Apr 2017	#57
I'm simply trying to be objective.	randome	Apr 2017	#60
no, you are not being objective	ProfessorPlum	Apr 2017	#65
No, the implication from the start is that if the man is a doctor, he is more deserving of respect.	randome	Apr 2017	#77
MAYBE they should have offered $100 more, or $200 more, or $300 more	ProfessorPlum	Apr 2017	#83
But they did keep offering more, until they reached the maximum they had to offer.	randome	Apr 2017	#91
They offered vouchers not money	bekkilyn	Apr 2017	#93
The vouchers are pretty worthless. Most people have experienced that.	Alice11111	Apr 2017	#228
Exactly, which is why no one wanted them. (nt)	bekkilyn	Apr 2017	#244
"the maximum they had to offer" a self-imposed maximum	ProfessorPlum	Apr 2017	#95
Nazis? Nah, they would have pumped the whole plane full of zyclon b.	LOL Lib	Apr 2017	#109
The company-imposed limit is the _Company's_ problem	JHB	Apr 2017	#185
THIS! nt	tblue37	Apr 2017	#216
Perfectly stated.	MrPurple	Apr 2017	#225
No they did not do "everything they could"	bekkilyn	Apr 2017	#90
I'm pointing out that if the scheduling situation was as dire as some have said...	randome	Apr 2017	#96
DON'T RESIST CITIZEN. OBEY. OBEY YOUR CORPORATE MASTERS	ProfessorPlum	Apr 2017	#98
If someone is grabbing and threatening me with physical violence	bekkilyn	Apr 2017	#103
We don't know what occurred before the video.	randome	Apr 2017	#116
There was no good reason for him to have been required to leave in the first place	bekkilyn	Apr 2017	#125
That sounds reasonable. But maybe there were no alternatives.	randome	Apr 2017	#129
He probably refused and then security was called	LeftInTX	Apr 2017	#140
+1	dalton99a	Apr 2017	#182
There are plenty of alternatives, but they just didn't try. (nt)	bekkilyn	Apr 2017	#150
It's bribery the minute they offer it	BannonsLiver	Apr 2017	#215
Bingo	BadgerMom	Apr 2017	#145
apparently they randomly selected his name.	bdamomma	Apr 2017	#161
This girl was "asked politely" to leave the classroom--first by the teacher,	tblue37	Apr 2017	#167
But we don't know how much the police tried to talk Dr. Dao out of the plane.	randome	Apr 2017	#169
"To point out that people should meekly and compliantly agree to be brutalized is ridiculous"	EX500rider	Apr 2017	#183
Which means it would never have gotten straightened out	bekkilyn	Apr 2017	#191
and if he had a condition that might cause him to be easily frightened or disoriented?	delisen	Apr 2017	#172
A plane full of passengers is 'special'. Confining space. Nowhere to go.	randome	Apr 2017	#174
What United should have done was take responsibility for their own ineptitude	bekkilyn	Apr 2017	#192
It has occurred to me that someone his age growing up in Viet Nam is likely to have experienced	Tanuki	Apr 2017	#179
Agree. Plus too many police seem to be trained to bark orders at people	delisen	Apr 2017	#190
Which is why we see him in the later video pleading, "Don't kill me!" nt	tblue37	Apr 2017	#217
They could have driven them there. It was only four hours away!	LisaM	Apr 2017	#202
Only typical doctors you mean.	tazkcmo	Apr 2017	#257
Yes.	randome	Apr 2017	#258
So if I were to be trespassing in your house, you'd	mythology	Apr 2017	#80
TALKING is what responsible grownups do	ProfessorPlum	Apr 2017	#85
If the police then beat him up instead, is it your fault?	jberryhill	Apr 2017	#226
The man wasn't trespassing	bekkilyn	Apr 2017	#97
Find another means of getting the crew to Louisville	BadgerMom	Apr 2017	#142
The plane ended up being delayed two hours anyway--and part of the delay was because they had to	tblue37	Apr 2017	#218
Thank you, Professor Plum, very good answer.	Alice11111	Apr 2017	#227
Why should doctors be treated differently?	Demsrule86	Apr 2017	#72
There is no evidence of tasering, despite some DUers pushing that possibility.	randome	Apr 2017	#82
I read it somewhere and I still wonder why you are so determined to blame the victim...	Demsrule86	Apr 2017	#112
I'm not blaming the victim.	randome	Apr 2017	#121
If a passenger were ordered to undress and do jumping jacks, must he comply?	pnwmom	Apr 2017	#214
That "flailing about", as you describe it, was most likely from being tazed and rendered unconscious	brush	Apr 2017	#66
I seriously doubt he was tazed. There is nothing that supports that possibility.	randome	Apr 2017	#84
Guess you've never seen videos of people being tazed. There is yelling. And how do you account for..	brush	Apr 2017	#89
In the video, you see him hit his head against the opposing row of seats.	randome	Apr 2017	#94
I watched several videos and didn't see him hit his head. Why are you defending this horrific...	brush	Apr 2017	#138
I'm not defending anything. I'm saying he hit his head on the opposing row of seats.	randome	Apr 2017	#163
He did hit his face on the armrest. That is why he was bloodied. nt	tblue37	Apr 2017	#219
He hit his face or the rough manhandling led to his face hitting the arm rest?	brush	Apr 2017	#221
That, I am sure--he was yanked around rather fiercely, so I imagine they hit his face	tblue37	Apr 2017	#222
Here you go again	ProfessorPlum	Apr 2017	#99
Oh, come on! Don't get a post hidden on my account! I'm not -as I'm sure you'd agree- worth it!	randome	Apr 2017	#111
"And pls. note everyone. They picked a POC to do that to."	tarheelsunc	Apr 2017	#209
He was tased from what I heard ...and I would have been furious...	Demsrule86	Apr 2017	#69
I feel confident in saying he wasn't tased.	randome	Apr 2017	#87
Post removed	Post removed	Apr 2017	#100
I'm not at all saying that. Geeze, get over yourself.	randome	Apr 2017	#108
man, come on	d_r	Apr 2017	#124
I feel blaming the victim is inappropriate...and too bad for United.	Demsrule86	Apr 2017	#110
How would one forcefully remove a passenger without the use of force?	randome	Apr 2017	#113
I find it disturbing that this discussion has gone as	MontanaMama	Apr 2017	#184
You can debate this until the cows come home	Heartstrings	Apr 2017	#196
I've wondered if s/he is arguing just for the sake of arguing	bekkilyn	Apr 2017	#203
Absolutely.	warmfeet	Apr 2017	#205
+1! eom	BlueMTexpat	Apr 2017	#239
One should not forcibly remove a passenger period so there was no need for any sort of force...	Demsrule86	Apr 2017	#207
Check upthread.	BlueMTexpat	Apr 2017	#238
Slander as well as assault.	Demsrule86	Apr 2017	#241
Please check upthread.	BlueMTexpat	Apr 2017	#236
aaaaaand. . . . right on schedule.	niyad	Apr 2017	#139
Frankly I don't think any mature adult would act like he did, Dr or not.	EX500rider	Apr 2017	#180
He screamed when thecthree goons attacked him. He may have been tased.	yardwork	Apr 2017	#194
He was not tased. No one on the plane said he was.	randome	Apr 2017	#197
Were you there?	yardwork	Apr 2017	#198
Someone on the plane would have said it.	randome	Apr 2017	#201
got a link?	tazkcmo	Apr 2017	#255
Entirely my opinion. I would not expect a professional man/woman to react w shouting & flailing.	randome	Apr 2017	#256
Who cares what YOU would expect?	tazkcmo	Apr 2017	#260
first news source to actually do their job and identify the man and confirm he is a physician.	hlthe2b	Apr 2017	#4
Ya know, I read the DM...daily. I have yet to see why it's called a "rag." I read more news there	WinkyDink	Apr 2017	#7
Well, they certainly seem to work at getting the story--rather than waiting to be spoon-fed the	hlthe2b	Apr 2017	#9
It's a rag because it runs scare stories about immigrants, and obsesses about female bodies	muriel_volestrangler	Apr 2017	#28
"Scare stories" or lies? There's a difference. And you are SERIOUSLY GOING BACK TO THE 30'S?!	WinkyDink	Apr 2017	#220
Scare stories AND lies. Yes, it does goes back to the thirties. It's been a rag for over 80 years	muriel_volestrangler	Apr 2017	#232
When it's competitor is "The Sun" (Murdoch rag)...	mwooldri	Apr 2017	#81
And soon to be the new owner of United Airlines	madokie	Apr 2017	#5
Not a chance	FBaggins	Apr 2017	#48
The United employees are	liberalhistorian	Apr 2017	#267
Thanks, but we don't need to know his past. Nobody deserved that assault and battery.	WinkyDink	Apr 2017	#6
Very true. And we must continue to keep this in mind when the	Tanuki	Apr 2017	#11
WHAT blemishes in his professional history? I didn't read anything of the kind?	hlthe2b	Apr 2017	#16
I am not trying to offend you or slander Dr. Dao.	Tanuki	Apr 2017	#19
I had seen none of this but agree with you that this is immaterial to	hlthe2b	Apr 2017	#31
So the smear campaign begins already.	Demsrule86	Apr 2017	#76
That case might involve some level of racist harassment too.	hunter	Apr 2017	#101
What if it had been Mitch McConnell?	LeftInTX	Apr 2017	#143
So what?	athena	Apr 2017	#118
excellent post! nt	steve2470	Apr 2017	#132
+1000.	byronius	Apr 2017	#188
Yes! This! Lack of empathy, a chronic illness in our country... nt	Heartstrings	Apr 2017	#206
Do you work for United? Stop blaming the victim...don't care	Demsrule86	Apr 2017	#75
They're not blaming the victim.	athena	Apr 2017	#120
No. It is important to get out there to fight the attempt to villainize him and destroy his rep	hlthe2b	Apr 2017	#14
limbaugh asked why didn't they just offer him a pepsi?	certainot	Apr 2017	#30
I've seen that Pepsi thing a few times	christx30	Apr 2017	#106
limbaugh is making fun of the whole thing with a 'political correctness' reference	certainot	Apr 2017	#160
People I've seen it have been crapping on	christx30	Apr 2017	#171
"PC" really means "Prejudice cover-up"	sharedvalues	Apr 2017	#223
here's one definition	certainot	Apr 2017	#224
I don't care	itcfish	Apr 2017	#8
I read that a random computer pick occurred	tavernier	Apr 2017	#10
Nope, he felt that it was racism and misandry	HoneyBadger	Apr 2017	#38
Totally agree. Respect for the man and what he's accomplished, but his being a doctor doesn't	Fla Dem	Apr 2017	#25
The claims for the amount of compensation vary from story to story	csziggy	Apr 2017	#12
Would have been cheaper for them to have offered 2 free first class tickets	n2doc	Apr 2017	#26
They could have hired a car and driver to drive their crew to Louisville	csziggy	Apr 2017	#35
Some DUers in the know say that doesn't work according to FAA regulations.	randome	Apr 2017	#39
As I said in my message,that might have been a consideration	csziggy	Apr 2017	#42
They could definitely be more forthcoming about the reason this became such a problem.	randome	Apr 2017	#45
They could have negotiated with a competitor to fly the crew	hlthe2b	Apr 2017	#43
Maybe they tried. If the entire region was screwed up, maybe there were no alternatives.	randome	Apr 2017	#46
Then hire a private service or join Netjet	BadgerMom	Apr 2017	#51
This...	PoiBoy	Apr 2017	#127
O'Hare's close to Palwaukee airport where I'm sure they could charter a nice small corp jet.	Gidney N Cloyd	Apr 2017	#147
I heard the flight they were repositioning for was next day.	Hassin Bin Sober	Apr 2017	#64
I hadn't heard that. Definitely no logic to forcing passengers off if that's the case.	randome	Apr 2017	#92
Billions, w the boycott.TheChinese are boycotting too.Today alone was1/2 million just in stock loses	Alice11111	Apr 2017	#230
Without a compelling excuse?	cannabis_flower	Apr 2017	#61
It depends on the job - for a doctor it could be a major problem	csziggy	Apr 2017	#168
I was actually thinking of the others on the plane..	cannabis_flower	Apr 2017	#181
Of course we don't know how many passengers were already behind schedule	csziggy	Apr 2017	#187
He definitely looks dangerous in that pic	Orrex	Apr 2017	#15
Why I don't fly	DownriverDem	Apr 2017	#17
I quit flying in 1990 when the passengers were treated like cattle	csziggy	Apr 2017	#40
UA seems to have some serious problems	Phoenix61	Apr 2017	#18
Weather canceled and delayed thousands of flights in the region. It was a scheduling mess.	randome	Apr 2017	#20
Thanks, I didn't know that	Phoenix61	Apr 2017	#23
They also kill pets -- see my post below (and it's all over YouTube and Twitter)	anneboleyn	Apr 2017	#164
I appreciate you sharing that information. Morning Joe were on	dae	Apr 2017	#21
agreed	NewJeffCT	Apr 2017	#33
+1	uponit7771	Apr 2017	#54
69 years old & treated like that . Shame on them!	luvMIdog	Apr 2017	#24
Immigrants coming here and stealing our doctor jobs	IronLionZion	Apr 2017	#29
He was most likely tazed, and knocked unconscious. He was out cold when being dragged out with...	brush	Apr 2017	#86
I hope he sues the pants off of them	TNLib	Apr 2017	#34
When will the violence by Americans against the Vietnamese end?	HoneyBadger	Apr 2017	#36
We're just missing the Jackboots!	SCVDem	Apr 2017	#44
United needs employee training!	Lonestarblue	Apr 2017	#47
DING DING DING! Lonestarblue, you're our grand prize winner!	rocktivity	Apr 2017	#79
They are allowed to offer as high an amount as they like.	athena	Apr 2017	#146
The CEO's response reiterates this attitude. It is a shitty company. Top to bottom.	AgadorSparticus	Apr 2017	#175
Thanks for the lovely picture, OKNancy.	elleng	Apr 2017	#62
I will repeat what I said on another thread on the same subject....	Heartstrings	Apr 2017	#68
Let's not ask Judge	SCVDem	Apr 2017	#73
+1 to you here, too (nt)	bekkilyn	Apr 2017	#78
Thanks good to see you bekkilyn!	Heartstrings	Apr 2017	#104
heres what i dont understand	rdking647	Apr 2017	#74
I hope he sues the living daylights out of United.	C Moon	Apr 2017	#88
I hope all those DUers who accused him of lying about being a doctor apologize publicly.	athena	Apr 2017	#107
+1 nt	steve2470	Apr 2017	#114
Amen	get the red out	Apr 2017	#134
I suggest that you not hold your breath waiting for that apology. there is a certain mindset	niyad	Apr 2017	#144
I can't even imagine	athena	Apr 2017	#149
it is better not to imgaine such disgusting things.	niyad	Apr 2017	#152
LOL. You're right.	athena	Apr 2017	#153
+1,000 I don't recognize this place these days	malaise	Apr 2017	#204
some days it is a puzzlement	niyad	Apr 2017	#246
NY Daily News writing about his previous run ins with the law... I'm	NoMoreRepugs	Apr 2017	#115
totally agree	steve2470	Apr 2017	#130
My daughter may contact him . . .	OldRedneck	Apr 2017	#117
Woot!	get the red out	Apr 2017	#135
Let's ignore, for the moment, the wisdom....	LAS14	Apr 2017	#119
here's the thing to me.	d_r	Apr 2017	#128
Good point. No attempt to de-escalate the situation. nt	LAS14	Apr 2017	#141
Please stop it with the "inappropriate reaction". The man was a 69 year old Vietnamese immigrant.	haele	Apr 2017	#154
I'm with you.	Lifelong Protester	Apr 2017	#158
Well thats fine	d_r	Apr 2017	#166
To begin with...	Zambero	Apr 2017	#131
It's an abuse of the system.	athena	Apr 2017	#137
Exactly.I am so fucking sick of the corporate shills -- United has also killed a bunch of pets	anneboleyn	Apr 2017	#162
Really, they should just up the compensation offers until someone accepts. n/t	PoliticAverse	Apr 2017	#177
An excellent solution	Zambero	Apr 2017	#245
WHAT LEGAL order??? why were the police even there in the first place? WHAT LeGAL ORDER	niyad	Apr 2017	#148
The one thing overlooked about this	tikka	Apr 2017	#126
And yet they still get the money for those no-shows. (nt)	bekkilyn	Apr 2017	#133
STOP THE STEREOTYPING	onetexan	Apr 2017	#136
did they treat a non-minority this way?	niyad	Apr 2017	#151
Did a non-minority refuse to vacate the seat when asked? eom	tarheelsunc	Apr 2017	#210
did they DEMAND that a non-minority give up a legally purchased and occupied seat?	niyad	Apr 2017	#247
I am not defending ANYTHING.	tarheelsunc	Apr 2017	#261
you do not KNOW that a white person would have received the same disgusting treatment	niyad	Apr 2017	#262
And you do not KNOW that they wouldn't have. eom	tarheelsunc	Apr 2017	#263
perhaps not, but we can sure make a good guess.	niyad	Apr 2017	#264
Lol!	Squinch	Apr 2017	#178
The doc said that it was because he was a Chinese man	HoneyBadger	Apr 2017	#231
Don't feed the trolls, guys. n/t	Stand and Fight	Apr 2017	#155
Thanks for this post! I have blocked three posters now who have been posting unbelievable, hostile	anneboleyn	Apr 2017	#156
I must have put at least twenty people on ignore since yesterday.	athena	Apr 2017	#159
a well bred family of drs.	bdamomma	Apr 2017	#157
Corporations are not all alike. United is seeming like one go the bad ones.	delisen	Apr 2017	#173
I had heard he started screaming when he was tazed .......... unconfirmed	Angry Dragon	Apr 2017	#176
I wondered my self about that	duncang	Apr 2017	#199
interesting, thanks	Fast Walker 52	Apr 2017	#212
He's 69 years old? They beat up a senior citizen?	McCamy Taylor	Apr 2017	#193
yes they did	onetexan	Apr 2017	#233
This is a microcosm of how "free enterprise" ...	Fantastic Anarchist	Apr 2017	#200
this post was so much better than I feared it would be	Fast Walker 52	Apr 2017	#211
I think the fact that he is from Vietnam may have something to do with the obvious fear	HoneyBadger	Apr 2017	#229
Certainly they could have found at least	BlueMTexpat	Apr 2017	#235
While there is no confusion about Dr. Dao's being a doctor,	BlueMTexpat	Apr 2017	#240
Wow people get angry because facts are reported	HopeAgain	Apr 2017	#243
They probably thought he was Chinese	JonLP24	Apr 2017	#248

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