Resume fraud weighs on Indian IT industry, one in five CVs contain fake information

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14. At my job

When I started my current job during the night we would call over to India and have them work on any problems that came up. But that wasn't working as well. One time we had to call for a problem and the response was literally "I don't know call someone else." My coworker persisted and eventually got him to call another analyst for help. That guy got his ass chewed as soon as our manager found out but still it didn't leave a good taste about the off-shore operation. Eventually they went to a local support model where we would just call a local on-site support person. They found that model works so much better, even when you're waking someone up at insane o'clock in the morning. The managers were much happier with the quality provided by local support.