Passage from India: bank switches its customer calls back to UK

[spindrifter]

Jill Treanor
Saturday March 3, 2007
The Guardian

Lloyds TSB, the UK's biggest provider of current accounts, is bowing to customer demands and moving calls back to the UK from a service centre in India.

The bank will even allow all of its current account customers to ring their local branches instead of a call centre in India which unions claim is unpopular.

This marks a U-turn for the bank which has routed its calls through India since 2004.

<snip>

Steve Tatlow, assistant general secretary of the union, said: "This is a victory for common sense. Lloyds TSB's reputation has been seriously damaged because of customer dissatisfaction with having to deal with the India call centre, with customers and staff unable to understand each other."

<more>

http://business.guardian.co.uk/story/0,,2025663,00.html

[Deja Q]

1. Note to corporate institutions, especially Christian-themed ones:

The Tower of Babel didn't quite work out either... ;)

B- for effort, but it's not going to work. :(