Is this not... wrong?

[GirlinContempt]

When I signed up for phone service, they got all this ID from me, and asked me if anyone else was allowed to make changes to the account. I said "No."
I've since decided I want CallID and Call Answer Lite (only a couple of dollars, only stores 5 messages).
I call in to order services.
It's automated. I just punch in my phone number and press 2 for this or 6 for that, and they add it to my bill.
Wha??
No ID. No one making sure this is me.
Someone could just call in and order like, $50 worth of calling features for me, and I wouldn't know until I got a bill!
That seems... wrong.

[AllegroRondo]

1. Just a guess

but did you make this call from the phone line being charged? That may be the ID needed.

Of course, if you have some friends over and someone decides to order you a bunch of services from your own phone, they could still do that.

[GirlinContempt]

3. That *could* be the case

but I would think that because I said "no one else is authorized" that wouldn't be enough.

I work in a call center, and even if the guy I'm talking to has ALL of the account information and ID info, if the account says 'no one else auth' and his name isn't "Mrs. Julia Smith" or whatever, he can't touch it.

Kinda bugs me a lil

[mcscajun]

2. Could be when they meant changes they only meant provider changes

Like who'll be your long-distance carrier or regional carrier.

This is where most of the problems occur.

[GirlinContempt]

4. There is no other provider in my city

I don't know what they ment, but I don't like the idea of just anyone being able to do that.
I don't trust my room mate :P

[jukes]

11. GirlinContempt

NEVER trust your roomie!






oh, ok; never trust!!


(we need a "curmudgeon" smiley)

[GirlinContempt]

12. *laughs*

I don't think anyone would trust a guy with an outstanding $700 phone bill

[jukes]

13. "900" #s?

you need a padlock on that fone!!

[GirlinContempt]

14. haha I have no idea

it was at his old place that he racked up that bill, hasn't done it here YET

[jukes]

15. hope he behaves!!

else: :spank: :spank: :spank:

[Droopy]

5. Seems wrong to me

I'd try to get ahold of a live person and see what the deal is.

[GirlinContempt]

8. I'm going to try later

see if I can figure out how to get a person

[Double T]

6. Companies with automated systems use caller ID recognition to determine...

...the source phone that is calling to make an inquiry or change service
requirements.

[GirlinContempt]

7. But

that's still not honouring my request that no one else be authorized

[Double T]

9. Another person would have to call from your phone number to change ...

...service or make an inquiry and this would not be likely.

[GirlinContempt]

10. Yeah, it would.

I have a room mate. And when I was setting up the service the woman said "Do you have a partner or someone living with you that you'd like to authorize to make changes to your bill?"
And I said "I have a room mate, but I don't want him authorized to make any changes"
Then she said "Alright, so no one else is allowed"