Reply #128: I'm a CSR at LLBean.

[crim son]

All their reps are based in the U.S. - in Maine, actually - but all their product is not American. I take comments from customers every single day about their anger at having to buy apparel made outside the U.S. and I'm required to pass such remarks on so that the company can gauge consumer response to their outsourcing. It DOES make a difference if you complain, and it makes more of a difference if you refuse to buy foreign made goods. Lastly, while it's probably a great idea to insist on American made, that doesn't make it a bad idea to insist on CSR reps who are easily understood and who easily understand the customer. It isn't an either/or proposition, IMO.