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Chase Checking customers take note [View All]

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sailor65 Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Dec-18-10 02:21 PM
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Chase Checking customers take note
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If you have a checking account with Chase and you opted out of overdraft payment (You chose "No" as your option on whether a card transaction would be paid with insufficient funds, triggering the overdraft fee), I'd suggest you log in and check that option again. When I opened this particular account I opted out. Shortly threafter I logged in and chose the "Decline rather than pay" option again although it should have been set that way already.

So recently, in the process of changing banks, I pulled that account down to near zero prior to closing it. Next thing I knew, there was a debit card draft from a monthly thing I hadn't deleted yet. It should have been declined in accordance with my settings. Chase promptly paid the $15.00 draft and tagged the account with a $30+ overdraft fee, completely ignoring the opt-out.

In the end, I got them to remove the fee, so no worry, but the system is toggling those opt-out settings after all the fuss by Chase about how they were getting rid of this problem. Take a look at yours and make sure it's still correctly set.
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