Reply #5: No, they didn't

[brooklynite]

Verizon doesn't update iPhones. Apple does. Apple makes the phone, and writes the software. They haven't got a clue where the phone is. And while ICANN appreciate the fact that the owner was 1) new to the phone, and 2) distracted by personal problems, it's standard practice to charge roaming fees when you use your phone outside the service area. I ALWAYS turn off data roaming when I travel. Verizon probably should waive the charge as a matter of good will, but they don't deserve blame for the situation.