I HATE XM RADIO, THE PEOPLE RUNNING CUSTOMER SERVICE ARE INCOMPETENT

[DainBramaged]

Spend an hour today renewing my subscriptions of our radios (mine, my daughter's and my sweetie's). Driving home, my radio loses all of the stations. I get home, get back on the phone with them, the clown changed my plans without permission, I LOST 2 months remaining subscription on each radio, and they started my billing TODAY to expire on May 3rd. It's $10.06 each radio once a month now and NOT $400 once year (which is what I wanted to change in the first place)


I try to explain to the woman I spoke to what happened, and in the next hour, they wind up deducting $81 from my debit card and not restoring my 2 months remaining on each radio.


Get in the house, finally after talking to three different people whom I have to re-explain everything to and whom can't figure out how to fix my account, I get a supervisor. After another hour, the radios are back on, I get my two months back each radio, three months free each radio, and they give me the $81 they TOOK from me because when you are in customer service in BRAZIL and not America, it's hard understanding what American customers are trying to get across ESPECIALLY without screaming at the top of our lings at them.


I am supposed to get a call form a higher up, but I'll be writing to discuss my treatment with the head of Sirius XM.

And all I wanted to do was renew my subscriptions for anther year when they expired. Nearly three hours out of my life, and if the jobs remained here I doubt I would have had to call a second time.