Reply #122: With people shooting other people

[TwixVoy]

over stupid crap YES it DOES justify it.

I am retail manager, and if someone comes in and I believe them to be a threat to ANYONE in the building because they are acting emotionally upset and abusive I don't wait around to see if they actually end up doing anything.

If you can NOT act like a civilized human being in public don't expect people to wait around to see if you are going to do anything to hurt anyone. If you are going to yell and scream at people and act emotionally unhindged then don't expect people to feel comfortable around you. If you can not act like a civilized adult over a $30 return, then yes that might be a sign something isn't quite right in your mind.

Now were the people in this scenario likely to REALLY call the police? PROBABLY NOT. A mature rational adult (which this lady should be at her age) should have the common sense to realize this, and NOT choose to escalate the situation more by doing the exact thing you should know they aren't really going to do.

Likely they would have let her throw her tantrum and leave. She is the one who chose to escalate the situation by actually calling 911 over a return.