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Reply #28: What's Probably Missing
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On the Road
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Thu Aug-14-08 11:15 AM
Response to Reply #2 |
28. What's Probably Missing |
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is that she acted in a way that made employees suspect her stability. I don't doubt the customer had a valid point and should have been given a refund rather than store credit. She may have been completely sane and within her rights, but the employees may not have seen it that way. Not saying they were correct, but that's often what happens in a case like this.
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