Reply #157: Part of the problem for many new learners IMHO is that things aren't intuitive

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Like 'left click' and 'right click' on the mouse, or the concept of a 'folder'. Even apparently simple actions require some technical know-how. For example, if you have a large file to send, it's a good idea to compress it. Or, Jpegs are good for photos of people but are a bad choice for drawings. There is an endless number of (seemingly unrelated, to the lay-person) facts to make one's computing experience successful and pleasant.