Reply #92: In regards to your particuliar problem,

[Nikia]

Could you train them in the specific things that they need to do with the computer. Maybe print out a paper with step by step instructions.
It might be nice to preset some of the settings for the documents that they would be frequently creating. Be sure this is the same for all computers on the network. Make sure that your system is in good working order.
Maybe you feel that you shouldn't have to do this, but if your employees are otherwise well qualified and experienced in their primary job duties, you should do everything possible to make the computer part less difficult for them.
Personally, I know how to do certain things on the computer very well, but not other things. It may take me a while to do things on the computer that I have not encountered before. I am in my later 20's so I did have computers when I was younger.
The business where I work still does a lot of business by mail and fax. Only one computer has internet access. The president of the company does not have a computer in his office. The only area that my computer skills are improving in at that job is fixing the margins of document because the computers have different versions of Excel.