WARNING!!! DO NOT BUY DELL!!!!

[Buddyblazon]

My reliable Toshiba laptop finally kicked the bucket in January. Loved that computer. Total tank.

So, I go online and start researching computers. I also proceded to look for financing. I really wanted to go with a Toshiba again, but Dell had a great deal. Buy an Inspiron computer and we would receive 18 months interest free.

Well, I looked at a lot of great deals. But 18 months interest free? No other computer company could beat that deal. Didn't know much about them. But like I said...it was the best deal out there.

So I applied. A little window popped up and said someone would contact me shortly. Not a minute went by before my phone rang. Someone with a thick accent (outsourcing) took some quick information and said, "Congratulations, you qualify for a 1500$ credit limit." I proceded to ask him about the interest free offer on their website. He proceded to tell me about the program. He then told me to go online and pick my computer.

I got my computer in January. I was fine with the product. But really, I could really care less. I use it for business reasons, my girlfriend uses it at her overnight job for doing her schoolwork. It's not a "toy" to us. Just something that's essential for our lives.




Well we get our first bill this month. Note that it's March. The bill has finance charges. Not only does it have finance...the finance charges are 57.35$...the minimum payment is $41.00....WTF?!! My girlfriend says, "you need to contact them on Monday.".


I call them on the phone today. First I talk to "Mel" in the Philippines. He procedes to tell me that the computer we got was NOT interest free. I tell him that I had asked the gentlemen when we bought it to make sure it was interest free. He assured us it was.

Mel says that no...that computer was not offered interest free. We signed an agreement. That is our problem. I tell him that the website said that Inspirons were listed as interest free. Mel replies that no...that's on their XPS computers. He says that the Inspirons were interest free...get this...in NOVEMBER. So I was right...at one point they were interest free.

He tells me that that was removed from their website. "Well why did I see that on your website then Mel?"

"You didn't."

WTF?!?!?!?!



I have spent my whole morning talking to people in the Philippines and in India. They tell us there is NOTHING they can do. "Well we'd like to return the computer." They tell us we have to do it in the first 21 days. "BUT WE JUST GOT OUR FIRST BILL."

"Not our problem.", they reply.

They then tell us that Dell computers....and Dell Financial are two different companies. And they won't give us contact for Dell Computers.




We now have to spend half our savings...as we were just getting ahead...paying off this computer. They refuse to help us...and they just hung up on my girlfriend.



Does ANYBODY have any advice...we are at our wits end. My girlfriend is back in school fulltime...and working 40 hour overnights. I have two seasonal jobs. We just bought our first house and it took us 9 months to get up to the point where we had enough money for a SMALL cushion.

Now that will be cut in half.

Please help. Forward this to all the people you can.

DO NOT BUY DELL!!!