Reply #1: Have people really become so

[sharp_stick]

afraid to think for themselves that it's comes to this? It's just as likely total laziness on the part of the BofA employee led to this because it's simply easier to "follow" company protocol but it's still pathetic.

It's not just customer service it's any interaction with other people, so few people are willing to get off their lazy asses to do something for someone else because it's going to take some energy and it's not in their job description.

Perhaps this BofA employee should find work at a DMV somewhere, they would love to have that ability to suck the life out of everyone they come in contact with.

My new wish is that this employee finds themselves stuck without gas in the middle of nowhere and everyone just drives on by. The way things are today they probably would.