I just overheard my son getting into a heated discussion on the phone. He's been told he owes on his mail-in prescription/insurance that he paid off last month.
Here's what he can't get through their heads..and he described in detail each itemized price and she confirmed it and even added it up manually herself. She agrees that the numbers add up but still insists he owes the shipping charge..and insists he can not speak to a supervisor. No wonder he's got high blood pressure..
prescription: 55.33 Shipping $ 13.00
total this order : $ 68.33
Prior amt Due : $ 64.69
Total : $133.02
He paid $133.02 in full..now they say he still owes $13.00 shipping charge.
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