Reply #5: talk to her state attorney general & her congresscritter

[pitohui]

my experience is not the best example, as my identity theft situation was handled smoothly & efficiently by the credit card co. once i provided documentation, which was basically a $10 notarized letter saying i didn't make the charges & didn't live at the address in question

i've had other complaints that seemed intractable, that my congressman's staff and/or my state attorney general's office was able to get sorted out w. a letter or two

since equifax is not behaving in reasonable fashion, absolutely, she needs to see an attorney & start litigation for damages against equifax as well as the collection agencies

cell phone fraud is not rare or uncommon, they should have procedures for dealing w. this, unfortunately collection agencies often pretend not to believe you've been defrauded, why, because some people break down and pay just to get peace from their harassment, which means they go on a list & will be contacted again, plus they've given the agency incentive to harass even more people

do not whatever you do DO NOT pay any money you do not owe

it never ends in the experience of a friend in that situation

once you pay part of a fraudulent debt, you've acknowledged the debt

it becomes yours

don't pay ANYTHING you don't owe

get your mom to that lawyer