Reply #22: Stay as far away from Gateway as you can.

[Maddy McCall]

Gateway has marvelous "potential customer" service. They're all to eager to answer your questions and tell you the wonderful features of their computers.

The problems start as soon as you place your order.

Customer service becomes, shall I say, much less than helpful.

And you'd be better off getting tech assistance from your ten-year-old computer-familiar cousin than from the idiots they employ in tech service.


And god forbid you have to send it in for service. I received a laptop back from service that wasn't even mine. I had to raise holy hell to get my laptop back.

The warranties suck, too. My son has a Gateway. It was only four months old when the monitor went out. I called Gateway to exercise the warranty on the monitor. They told me, get this, that the monitors have a one-year warranty, BUT if you buy the monitor as part of a system, they only have a ONE MONTH warranty. That's when Gateway got the big "FUCK YOU" from me.

I made it my point to spread news of how much they suck as far and wide as I can. Gateway in 1998 was a great company. Gateway in 2005 is the devil's bain.

I will NEVER EVER EVER purchase another PC from Gateway.