You can buy a compactflash card reader for less than the $15 the tech call would cost.
I'm not sure if a USB 2.0 version is available, but if so, it would be much faster than your camera to PC connection anyway.
Another option is a PCMIA card which works as an adaptor for media cards (if you use a laptop). Dazzle makes a 5 in 1 PCMIA media card adaptor that works pretty good...
Otherwise, you can download the easyshare software from this site...
http://www.kodak.com/global/en/service/software/dcWinXp/dcWinXpSoftware.jhtmlKeep in mind, the site seems to indicate that your WinXP version must be updated to SP2 or beyond for the new software to function...
I had a Kodak DC5000 that I absolutely loved, however, it was recalled shortly after I bought it due to a tendency for the flash to explode and burn people's heads. I never sent it in for repair and now shoot with a Canon SD550, which is a great camera if you don't mind dropping $500 on it...
Good luck.