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Reply #1: SBC: Well known
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musette_sf
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Tue Feb-01-05 02:09 PM
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for years as the cheapest (in terms of infrastructure investment), least advanced Baby Bell. Has long resisted upgrading infrastructure - why should they when almost everything still runs on 80-year-old POTP?
SBC: crappiest DSL service.
SBC: Makes up sh!t on trouble calls to call an issue "resolved" so their service metrics look good. Example: I made repeated calls with various DSL and land line problems - called back to follow up on a ticket that had been marked as "Resolved - Customer took modem off of PC tower". I have almost 20 years of desktop support experience and would never even think of such an idea.
SBC: The sooner we can get their crap name off of the ball park, the better.
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