I Am Thoroughly Disgusted w/ Amazon and UPS [View all]

[dballance]

On Jan 30th UPS delivered two packages from Amazon to my address. Unfortunately they weren't anything I ordered and the name on the shipping label is a person I don't know and have never heard of. So, being the good guy I actually am, despite the impression some of you may have gotten from some of my posts here on DU, I tried to do the right thing. I went to Amazon's site looking for a way to let them know that the items they shipped, 2nd Day Air BTW, got delivered to the wrong address. Their customer service options really only include common events like "Where's my Stuff" and how to do a return. No toll-free number to call for live humans. Finally I found a form to "e-mail customer service" and e-mailed them about the problem. When I submitted the form it said someone would respond within 12 hours. It's been over 72 now and no response.

After doing that on Amazon's site it occurred to me I should probably call UPS and let them know they delivered to the wrong address. UPS does have an 800-number you can call. Of course it's one of those automated phone systems that does everything in its power to prevent you from speaking to a live person with a heartbeat. After I sat through the mindless repetition of "You can say: Track Packages, Order Supplies..." where none of the options were "You can say Speak to an Agent" I just sat there until the system finally connected me to an agent.

I explained the problem to her and emphasized that these packages were shipped second day air so the intended recipient was probably a very irritated customer now since they paid extra for shipping and didn't get their items. She profusely apologized for the mistake. Took the tracking numbers and assured me that UPS would pick up those packages by 7PM the next day - Jan 31st.

It's now Saturday Feb 2nd and I still have the two packages. I will be calling UPS again on Monday and God help the agent if they suggest I drop them off at the local UPS terminal in town. I have since, tried looking up the person whose name is on the packages in the online white pages. You won't be surprised and neither was I that there was no listing. The white pages are pretty much useless now that almost everyone has cell phones and more and more people are dropping their land-lines.

So customer service for BOTH Amazon and UPS - FAIL. I hope the lady who ordered these books has reamed Amazon a new one by now especially since, as I said, she paid extra for 2-day air shipping.