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In reply to the discussion: I Went To The Accts Payable Dept Of The Hospital Yesterday To Pay My Mom's Bill's And Found This.... [View all]XemaSab
(60,212 posts)but my mom had two knee replacements this year, and I took care of her through both.
Both times she was in the hospital for a few days after the surgery, and both times, when it was time to leave the unit she was in, the staff acted like they had never checked anyone out before.
The first time, they brought a commode and a continuous motion machine, plus she had all her clothes and stuff. I asked if I could get a cart to wheel the stuff to the front of the hospital, and they acted like this was a crazy request.
The second time, they didn't have an appropriate wheelchair, they didn't have the continuous motion machine, and they didn't have her meds ready. I sat there for three hours while they tried to track this stuff down, and finally I told them I would come back for the machine and the meds.
The joint and spine unit here has about 80 beds, and they must check people out of the unit 10+ times a day.
It's different in that it's not a billing issue, but it's the same in that it's a problem of organization and coordination. How many hours are spent trying to figure out things that should be routine?