My experience with the IRS this afternoon. [View all]

[Samrob]

Called in to set up installment agreement. Lines busy as usual so signed up for call back.
Call back came withing 30 minutes.
Gentleman gave his badge number and proceeded with the usual 'how can we help you today?'
Explained my situation totally. His next reply was, "I'm able to help you set up an agreement. You have a range of payment options."
He first asked for my phone number in case we were cut off.
He explained all the options and asked which one I wanted to sign up for.
I picked a 4-month option but could have extended the time to 72 months.
The agent was very patient, professional, and helpful.
Explained that I would be getting a letter from the IRS with documents to sign and explained that as long as I paid according to the installment agreement, IRS would take no further action.

After we ended the call I really became very angry. Almost raging, because I thought about all the MAGA hate directed at civil servants and especially the IRS and Homeland Security employees. I thought about all the billionaires who had a thousand loopholes at their disposal to avoid paying their fair share of takes, some of whom pay no income taxes at all even while receiving Federal subsidies.
They can make all kinds of arrangements to pay what they actually owe but would prefer to pay millions to attorneys to keep from having to pay any taxes.

I am not saying that every civil servant or Federal employee is perfect. There are a few poor performers in all walks of life and employment. But I can say this, I have never encountered a rude, or disrespectful customer service agent in any Federal or State agency dealing with the public. In fact, just the opposite...including our state's DVM (motor vehicles).

Just taking a hat tip to all the unsung men and women who carry out their public service responsibilities honestly and without favor to particular customers.