asking me to approve the design, well, I don't think he overlooked it.
The thing is, though, that I have learned to follow up if I don't get responses to emails like that. I called him, since it was likely that another email would have gone to the same spam filter. Not everyone would, though. That's how businesses lose customers.
I understand that small companies have no idea how their own email system works. But, people have been using email for over 25 years now. It's not really rocket science any more. I also understand that their web designers created that form used to set up phone appointments. That part worked fine. The guy called me at the time for the appointment. That went well. He also had my email address so he could send me the proofs. That's where the system broke down. I replied to his email and it went to the spam folder. I doubt that was the first time that had happened. I just don't understand how businesses survive when things like that happen and are not corrected. Clearly, they're using their web host's email server. They just don't understand how that stuff functions.
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