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In reply to the discussion: How my restaurant successfully dealt with harassment from customers [View all]zipplewrath
(16,646 posts)44. Yahbut
Their system had three levels. Level two involve replacement to try to diffuse the situation before it became level 3. (Actually, at the server's request, they could be replaced at level 1 as well). One thing they mentioned was that since they had started the system, they didn't get to level 3 anymore because these situations tend to build and by intervening early, it stopped the problem before it got out of hand.
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How my restaurant successfully dealt with harassment from customers [View all]
WhiskeyGrinder
Mar 2018
OP
he's a cowardly spray-tanner with ties to russia. so, he's got all the colors covered.
unblock
Mar 2018
#4
Not much. The managers asks the person to leave, they cause a scene or don't, and life
WhiskeyGrinder
Mar 2018
#21
Never. But I've never personally witnessed misbehavior. I'm curious how they are ejected.
rainin
Mar 2018
#17
we keep police dispatch # handy; multiple employees ask them to leave, if they don't we call cops.
TheFrenchRazor
Mar 2018
#28
The article said that at the time, the managers were male, which it saw as a problem.
WhiskeyGrinder
Mar 2018
#26
actually it said the shift managers were male but their supervisors were all women.
TeamPooka
Mar 2018
#35