Why Standardization Fails
This is one of the most cogent explanations I have read on this subject.
Why Standardization Fails
Excerpts:
Peoples brains are networks, connection machines, and new learning occurs when that learning is attached to an existing semantic network. You take a class in oil painting at a local community center. In the course of a week, you learn what gesso, a filbert brush, stippling, and chiaroscuro are. And the new learning sticks with you because it is connected in an experiential network that is meaningful to you. If, on the other hand, you tried to memorize a telephone book, you would mostly likely fail because brains are not good mechanisms for learning facts, concepts, and skills in isolation.
The second reason why the new standards regimen is likely to fail has to do with how people work. Lets go back to business management theory for a moment. There is a body of theory in management called Social-Technical Systems Theory, the basic premise of which ought to be obvious: almost everyone wants to do a good job, to be able to be proud of what he or she does, to have his or her work recognized, and in order for that to happen, people have to have autonomy. Theodore Roosevelt put it this way (and here I am paraphrasing): If you want to get something done, find someone who knows how to do it and get the hell out of that persons way. In other words, good managers dont micromanage. They specify goals, but they dont specify how the work is to be done.