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question everything

(47,717 posts)
Sat Dec 10, 2022, 04:51 PM Dec 2022

Your Wallet Is Being Drained by Subscriptions. Wall Street Thanks You.

Try to count how many subscriptions you have. We’ll wait.

There is your Amazon Prime and your Spotify—those you are married to. What about the Apple TV+ subscription you have been meaning to cancel since you binge watched Ted Lasso…last summer? Scroll through your cellphone (itself another subscription) and you might find a Calm app your doctor recommended but you never actually used, or a dating app you did use and hated, but will probably use again. There is the Chewy subscription to feed your dog, the DoorDash subscription to feed yourself and the Peloton subscription to work off the food you just ate. And, of course, there is also The Wall Street Journal subscription necessary to read this article.

The strategy of locking people into small, recurring payments predates the internet and even credit cards, but it gained momentum during the pandemic. It doesn’t just add up to a lot of money for many household budgets—it has created hundreds of billions of dollars of value on Wall Street. Companies that get it right and keep you satisfied, or at least paying, have been rewarded richly for their predictability and rapid growth. Subscription businesses saw revenue grow by more than 300% between 2012 and 2018, five times faster than the overall pace of the companies in the S&P 500, according to management consulting firm McKinsey.

(snip)

It helps that people pay on autopilot. Surveys by consulting firm West Monroe show Americans have long underestimated their monthly subscription spending. As of 2021, 100% of respondents were unaware of what they actually spent on subscriptions, with consumers actually spending 3.4 times more than what they guessed. A surprising 13% of respondents were off by more than $400 a month.

Getting people to enter their payment details is more than half the battle. A 2016 survey by fintech startup Hiatus found more than 70% of consumers continued paying for unwanted subscriptions because they simply forget to cancel the service before it is renewed. About a fifth of respondents said they continued subscribing to things they didn’t even want because it took too much effort to cancel services. Others said they didn’t cancel because they thought they would eventually need the subscription again. Some companies, such as gym chain Planet Fitness, seem to make canceling your membership intentionally cumbersome, ironically banking on customers’ laziness.

More..

https://www.wsj.com/articles/spending-on-subscriptions-average-11670529385 (subscription, ha!)

9 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Your Wallet Is Being Drained by Subscriptions. Wall Street Thanks You. (Original Post) question everything Dec 2022 OP
Not me Auggie Dec 2022 #1
Making cancelation extremely difficult has become a science for these corporations. rubbersole Dec 2022 #2
This is when one post on Facebook if they have one question everything Dec 2022 #3
Prime, netflex and pbs..that's it. Might rent a movie occasionally PortTack Dec 2022 #4
I have none of those... 2naSalit Dec 2022 #5
Thanks for the reminder! Delmette2.0 Dec 2022 #6
I have a ton of subscriptions to magazines and newsletters, and a variety of services progree Dec 2022 #7
I pay a lot to Comcast so I refuse to subscribe to all the streaming services question everything Dec 2022 #8
A must have subscription: Twitter to relaunch Twitter Blue at higher price for Apple users progree Dec 2022 #9

rubbersole

(6,821 posts)
2. Making cancelation extremely difficult has become a science for these corporations.
Sat Dec 10, 2022, 05:03 PM
Dec 2022

Spectrum has an instant customer service representative on the line for upgrades. You're going to wait at least an hour to get someone to downgrade. Then you get transferred to a different rep for another hour of bullshit. "We're checking to see if there are any other savings available...please hold."

PortTack

(32,877 posts)
4. Prime, netflex and pbs..that's it. Might rent a movie occasionally
Sat Dec 10, 2022, 06:13 PM
Dec 2022

Agree it’s easy to get caught up in a lot of subscriptions

2naSalit

(87,310 posts)
5. I have none of those...
Sat Dec 10, 2022, 07:13 PM
Dec 2022

I don't have any apps running other than what is required for it to function as a phone.

progree

(10,976 posts)
7. I have a ton of subscriptions to magazines and newsletters, and a variety of services
Sat Dec 10, 2022, 07:42 PM
Dec 2022

I look at my 2 credit cards and my checking account EVERY WEEK online, so I'm fully aware of what subscriptions I have. Yes, there are a couple of services that I wish I could suspend and resume seamlessly. Other than that, I don't see this as being a problem.

I'm not some kind of ring-ring-ring-a-ding-dong that isn't aware that I've been and am being charged for XYZ for years and years
But there apparently are a lot of people like that,

I support journalism and the newsletters are financial ones that I think are worthwhile (and none of them auto-renew, at the end of the one or two year subscription period I signed up for, I have to OPT IN to renew for another 1, 2, or 3 year term as I choose.).

progree

(10,976 posts)
9. A must have subscription: Twitter to relaunch Twitter Blue at higher price for Apple users
Sun Dec 11, 2022, 01:50 AM
Dec 2022

I've gotta get it. I'm so excited! Fortunately I'm not an Apple user, so I consider this to be at a discount for me

The latest on LBN:
https://www.democraticunderground.com/10143005981

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