Does anyone know who to contact on Facebook, when you uncover a bait and switch advertiser on

[Baitball Blogger]

their pages?

I usually have good experiences with purchases on Facebook, but this is the second time around where I fell victim to an obvious bait and switch. This is not Marketplace I'm talking about, but the adverts that pop-up on your live feeds. I think there are companies abroad that steal advert pages from real companies, and then replace the products with cheap junk. What you end up with is less than a knock-off.

I imagine that Facebook is getting paid for those adverts, so they are enabling this practice. Does anyone know if there is a special department to handle these situations? I would report it if the ad comes up again, but I haven't seen it in a while.

[Skittles]

1. I detest FB but......did you try Google

https://www.facebook.com/business/help/162606073801742

[Baitball Blogger]

2. Yes, and got the usual useless information.

They wanted me to go to their page and hit the ... for the options, except that I ordered from an advert and those pop-up randomly.

You have been immensely helpful. Thank you.

[Skittles]

3. maybe that says something about FB

that's where they get the big bucks, from the ads

[beaglelover]

4. I had this happen to me last year. I don't know if you saw these ads, but they were for an outdoor lantern

that looks like a hot air balloon and at night the balloon part lights up. They are solar powered. Anyway, in the ad, it looks like the whole thing is about 2 feet tall, but when I received it (from China) the whole thing was like 10 inches tall. It does work though and we hung it from a humingbird feeder pole and it does look cool at night, but it would be awesome if it was the size they advertised!

[Baitball Blogger]

5. I purchased one of those.

I ordered the smaller size, so I was not disappointed. But, yes, they measure from the height of the extended chain to the bottom of the basket. It does seem like cheating.

I got scammed worse than that. There was a great ad for stainglass animals and I ordered three. The photo definitely looked like glass. But they were cheap ceramics with painted stainglass look. Nothing like the pictures. The ad was terribly misleading.

It looks like some of those companies that post on Facebook are bait and switch manufacturers.

[Sogo]

6. You could handle it very easily by contacting your credit card company

and filing a fraud claim. They will tell you to contact the company directly to resolve it, but usually the kind of companies you are talking about don't have any contact information. In that case just tell that to the credit card company, and they will refund your money.

I once ordered a yard tool through one of those ads. It claimed to be German made and looked like a really good tool. It took forever for it to arrive, and when it did, the quality was the equivalent of a trinket you'd find in a cereal box. My credit card company didn't hesitate to refund my money (about $69)....