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Thu Mar 29, 2012, 11:54 AM

I recently went to BB

to purchase a BluRay/DVD set, because they had the best retail price. At check out, they offered a "replacement program" for the disc for $2 in case the disc got scratched. I'm pretty sure that I laughed out loud. They have been working overtime to alienate their customer base over the years, reducing inventory of cds/dvds, over-complicating their "rewards", lack of knowledge from the employees, etc.

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