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(37,305 posts)
Fri Oct 25, 2013, 12:45 PM Oct 2013

Obamacare Website to Be Fixed by December, Zients Says

Obamacare’s hobbled health-insurance exchange will be fixed by December, according to the management consultant asked to salvage the website, in the first timeline provided for correcting the flaws.

Jeffrey Zients, in his first public comments since President Barack Obama assigned him the job this week, said the site will be working “smoothly” by then. The project’s management has been reorganized, with UnitedHealth (UNH) Group Inc.’s Quality Software Services unit taking over as lead contractor.

The Healthcare.gov website was intended as the main portal for millions of uninsured Americans in 36 states to gain coverage from the Patient Protection and Affordable Care Act of 2010.

Jeffrey Zients, 46, now a health-care entrepreneur, was named in September to replace Gene Sperling as director of the National Economic Council starting in January, after serving the government in the past as acting director of the Office of Management and Budget. Photographer: Andrew Harrer/Bloomberg

Since opening for business this month, the site has been plagued by technical problems, including delays, error messages and hang-ups that have prevented many customers from completing their enrollment. Ten Democratic senators led by Jeanne Shaheen of New Hampshire called on the Obama administration to extend the health law’s open-enrollment period beyond March 31.

“With the new general contractor in place and the focus that we have and what we have seen over the last couple of days, we are confident that each week the site will get better,” Zients told reporters on a conference call. “It’ll take a lot of work and there are a lot of problems that need to be addressed, but let me be clear, healthcare.gov is fixable.”


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Obamacare Website to Be Fixed by December, Zients Says (Original Post) dkf Oct 2013 OP
I hope he's right, but B2G Oct 2013 #1
Do or die. dkf Oct 2013 #2
Do or Die. That was their approach to the Oct. 1 rollout B2G Oct 2013 #3
You're speaking to the dead now Capt. Obvious Oct 2013 #4
What? B2G Oct 2013 #5
discontinued kvetching foolishness geek tragedy Oct 2013 #6
Wow. OK. B2G Oct 2013 #9
Long history of pushing Republican talking points geek tragedy Oct 2013 #10
Ah, well I just got here, so I didn't see that B2G Oct 2013 #11
Plenty of people are capable of communicating with the dead Cali_Democrat Oct 2013 #8
The entire website issue will be nothing more than an historical footnote. JoePhilly Oct 2013 #7
True. (nt) reACTIONary Oct 2013 #12


(9,766 posts)
1. I hope he's right, but
Fri Oct 25, 2013, 01:08 PM
Oct 2013

common sense says:

1) He was just tapped a week ago. How has he even been able to complete a full assessment yet? An honest response would be 'Here's a date when we'll have a date for you with a high level of confidence'.

2) They are just now bringing in Quality Software Services. How in the world have they been able to conduct an independent code review to even identify all of the problems

3) It's not just 'fixing the code', it also involves unit testing, QA testing, integration testing and regression testing to make sure they haven't introduced additional problems as a result of their fixes.

4) They now have the system in production. Production fixes take more time once you go live due to increased controls around software deployment procedures.

5) It's not just code. Once has to wonder about the integrity of all of the databases. I would think their interface partners have a lot of cleanup to do as well. Incomplete/duplicate applications, corrupted data, incorrect data. This needs to be cleaned up. A daunting task.

I really wish he hadn't said 'let me be clear'. Sounds like a White House yes man by doing so. IMHO of course.



(37,305 posts)
2. Do or die.
Fri Oct 25, 2013, 01:11 PM
Oct 2013

I just hope they don't break anything else as it is other federal systems that are the bottleneck.

I wonder what the cost will look like though.



(9,766 posts)
3. Do or Die. That was their approach to the Oct. 1 rollout
Fri Oct 25, 2013, 01:24 PM
Oct 2013

and we know how well that worked out.

Maybe they should conduct a 'Lessons Learned' session on the whole project before publicizing new dates. Some people never learn though...

The costs won't be pretty...this thing will approach the 1 billion mark before all is said and done.


geek tragedy

(68,868 posts)
10. Long history of pushing Republican talking points
Fri Oct 25, 2013, 01:40 PM
Oct 2013

Final nail this morning was posting a debunked conspiracy theory being pushed by Mitt Romney's health care advisor.



(30,439 posts)
8. Plenty of people are capable of communicating with the dead
Fri Oct 25, 2013, 01:34 PM
Oct 2013

Some would even call it an art form. There have even been reported instances of possession where the medium can indeed be possessed by the dead.


(27,787 posts)
7. The entire website issue will be nothing more than an historical footnote.
Fri Oct 25, 2013, 01:32 PM
Oct 2013

The fact that the Law went into effect, and that it helped people from the start, and that it set the foundation for improvements going forward will overshadow website glitches.

But I do understand that the media needs to maintain an appropriate level of general outrage.

They'll be distracted by a new shinny object soon I'm sure.

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