General Discussion
Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsRestaurant Bashes Customer On Facebook And Twitter for not leaving a tip and giving a bad review
Andrew Capron, one of the restaurant's current owners, posted below the photo: "forgot to mention the b***** cleaned her plate ... every last drop!" and "Yeah, beauty eh?"
"Put a Little South in Your Mouth," is the restaurant's slogan. But perhaps it needs to wash that mouth out with soap. Someone posted the story to Reddit, and a woman claiming to be the "b*****" in question chimed in, claiming that she did indeed leave a tip, dropping a $10-off Scoutmob coupon, along with two twenties. That's a $7.20 tip on a $32.80 (with tax) bill.
Turns out, "Stephanie S." had written a lukewarm review of Boners BBQ on Jan. 8. She called the deep fried collard greens "greasy and limp," the mac and cheese "ok," the chicken "dry," the pulled pork "bland," and the peach cobbler "bitter/sour." But it was mostly thoughtful and constructive criticism, with positive reviews of the Brunswick stew and baked beans, and an ultimate rating of two stars.
http://jobs.aol.com/articles/2012/01/10/woman-cursed-out-by-bbq-restaurant-she-says-for-bad-yelp-review/
I guess leaving fake 5 star reviews is not working so now companies feel the need to personally attack honest reviewers now.
my2sense
(2,645 posts)others to want to eat there I don't think I'd step foot in any establishment named "Boner's".....
TwilightGardener
(46,416 posts)But then I remembered Hooters. Stay classy, America!
The Genealogist
(4,723 posts)for her back and neck pain needs. The doctor's name was Arley Boner. I think was still giggling immaturely about that in college.
TwilightGardener
(46,416 posts)The Genealogist
(4,723 posts)She had no idea what ELSE "boner" meant. So, she'd just blurt out something about "Dr Boner" without a hint of irony or a pause.
gratuitous
(82,849 posts)How did people make such colossal mistakes before the internet? I foresee a rather quick shuttering for Boner's Barbecue.
Regardless of what Stephanie S. did or did not do, any restaurant that treats customers (or more likely, former customers) like this is going to find itself with lots of empty tables for as long as they can keep the doors open. Would you want to go to a place that might take you to task like this over a real or imagined slight? None for me, thanks.
Bad business.
BTW, Yelp is a pretty good source for unbiased reviews on the ATL dining scene. I've done quite a few myself. Reviews from Chefs and foodies seem to counter the fake reviews by the restaurateurs friends and families.
ddeclue
(16,733 posts)southernyankeebelle
(11,304 posts)itsrobert
(14,157 posts)That way the wait staff doesn't get docked for doing service for a higher value menu and not getting tipped appropriately for it. Also, tax is separate from the tip calculation. Tip of $7.20 was in the ballpark however if service was adequate.
bluestateguy
(44,173 posts)Was the service really that bad? If her review was "lukewarm" as they say, then that should be good enough for the standard 15% tip.
ProudToBeBlueInRhody
(16,399 posts)Only twice in my life have I been to a restaurant where the service was so bad I did that.
Enrique
(27,461 posts)based on her thoughtful review, and their vicious, personal response, I believe her over them.
obamanut2012
(26,181 posts)Lots of people refuse to tip, no matter what the service is like.
ProudToBeBlueInRhody
(16,399 posts)Really? I weep for everyone involved.
Whisp
(24,096 posts)ProudToBeBlueInRhody
(16,399 posts)Yuck.
Whisp
(24,096 posts)would make Orangeman envious.
chrisa
(4,524 posts)totally uncalled for.
Ecumenist
(6,086 posts)former9thward
(32,136 posts)To stiff a server just because you don't like the food (even though she ate it all) is just plain wrong.
Enrique
(27,461 posts)there is no comparison between what she wrote and how they responded.
http://www.yelp.com/biz/boners-bbq-atlanta#hrid:vw4utW5RDeyocnkwxUYNrQ
obamanut2012
(26,181 posts)Wow.
former9thward
(32,136 posts)I'll take the word of the server over someone claiming they left a tip now that they have been exposed.
Enrique
(27,461 posts)in his post where he badmouths her, posts her picture, and tries to get her 86d all over town, it somehow slipped his mind to mention the review. Funny...
Edweird
(8,570 posts)I don't know what's really going on here, but I know from my own experiences in the service industry that there are customers that are more trouble than they are worth and some are clearly horrible people. I'm not saying I believe the restaurant, just that it's plausible.....
Enrique
(27,461 posts)there doesnt seem to be any malice there, she just seems to be very demanding about her BBQ. Thats not something that should piss off a BBQ place.
jmowreader
(50,589 posts)Who knew?
treestar
(82,383 posts)This is not a two way street. If you're the restaurant, you want to attract customers, not let them know that non-glowing reviews will be avenged.