http://www.9news.com/news/article.aspx?storyid=101592&catid=188DENVER – The Colorado Department of Agriculture says it finds a program at Avanza Supermarkets questionable enough that it is investigating.
The questions come after a 9Wants to Know undercover investigation revealed that Avanza grocery stores advertise one price of an item that is on sale and then add a 10 percent fee when shoppers check out.
9Wants to Know discovered that while there are signs posted across the store, many shoppers said they believed they were getting a 10 percent discount.
The fine print first says shoppers save followed by the words “plus 10 %” at the register.
http://www.9news.com/news/local/article.aspx?storyid=101512&catid=222... Question 9: Wouldn’t it be more honest/up front to just add 10 percent to the price of all of the products—so that people can see the actual price on the shelf and on the sticker?
Answer: The grocery industry is extremely competitive. Stores vie for customers. Customer loyalty is highly valued. Given the need to attract and retain customers, our stores cannot afford to alienate its customers by charging unexplained fees or unanticipated mark-ups. Our pricing is attracting customers—rather than losing them--demonstrating that the pricing policy is in fact fair, obvious, and well-understood by our shoppers.