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Ever spend an hour on-line w/Comcast and still not get the answer?

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Paper Roses Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jan-04-10 06:55 PM
Original message
Ever spend an hour on-line w/Comcast and still not get the answer?
I am getting a message on my TV(analog) that I cannot read because about half of it is off screen. It goes something like, "if you are reading this mess.....
Several lines of it and I don't know what they are trying to tell me. I read their on-line search, then the on-line chat. All I can get is that it has to do with Digital Migration. Fine. The answers that I could not get were to these questions:

What does the message say?
What am I supposed to do?

My TV is an old Analog. I have lousy basic cable. Cannot afford any kind of upgrade. Between Internet and this horrible basic cable, it is already $50.00 a month. No more $$$ in the coffers to do anything else. Do lots more reading lately. Can anyone fill me in on the message?

Thanks,
PR
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Kat45 Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Jan-05-10 03:50 PM
Response to Original message
1. I don't know the answer but I would suggest calling their number to
get your question answered. You'll be on hold for a while, maybe a long while, but you will get to talk to an actual person who is located in this state. The reason I suggest calling is that I believe there are more changes ahead regarding the digital transition that has been going on. I have to wonder if you will be able to continue viewing cable since you have an analog TV. Did you get one of those cards (or whatever it is) to allow digital viewing on an analog TV? I have a friend who also has basic cable on an analog TV; he never got one of those cards and I've been wondering why he is still able to get the signal; I also wonder if that will change.
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robo50 Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Jan-05-10 05:25 PM
Response to Original message
2. I have two (2) analog TV's over 10 years old
There's nothing wrong with viewing TV on an analog set, (of course it's not as good as a new HD TV, but it works), as long as you have the right box for your set.

The box should provide you with a reasonable picture on the channels you are subscribed to.

If you are not seeing the message board stuff, it's probably just that the message board is set up wrong, and can't be adjusted for an analog screen to see the whole thing...

I would not worry, most of those messages just sell more products, movies for fees, etc.

If you can watch shows and see them reasonably full screen, don't worry about what that message screen is saying to you. Many people just ignore the message screen.


Cable boxes are designed to enable analog TV people to keep their TV's enjoy them for a few more years, until they die, or until you find the $ to buy a better flat screen HD set.

By the way, flat screen monitors for computers are often able to be hooked up to your cable box, and used as a TV, (small TV, but a TV, just the same.) You might borrow some friend's flat screen computer monitor and hook it up to your box, just to see what those messages are... if you are THAT curious. I did this with my neighbor's 20" flat screen monitor one day... it worked, but was quite impractical for TV viewing at that size.
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