WTF is the matter with Fender? Can anyone help my musician friend?

[Triana]

Mark is a musician friend of mine trying to get a replacement part for his beloved guitar and Fender won't respond. It's just a damn $12 part!

http://markmarshall.com/blog/?p=182

Anyone got any ideas?

[Tangerine LaBamba]

1. Is it the kind of thing

he could get on eBay?

No, I guess it's not.

I wonder if Fender is facing bankruptcy?

If I were in his place, I'd be calling Fender every day, every damn day......................

[Triana]

2. I think he is...

..he's tried every damn thing and they don't respond. They say they'll check and get back to him but - nothing. Jeeeze.

[old mark]

3. Try the Stratocaster owner's forum here:

www.strat-talk.com/

I'm sure someone has some information and probably a source for the part - I love my 18 year old Mexican Stratocaster, but I'm not even sure who owns Fender now or what their customer service is usually like.

As a last resort, try one of the parts suppliers like All Parts:

www.allparts.com

There are several others - Google Stratocaster Floyd Rose bridge parts.

Good luck.

mark

[Triana]

4. thanks old mark! I'll pass that along. n/t

[datasuspect]

5. i thought freddy fender was dead?

[Rob H.]

6. He could try these guys

They sell individual saddles, but I don't know if any of these is the part he's looking for:

http://www.guitarpartsdepot.com/Parts-Floyd_Rose_Saddles.html

Edit: Here's another source. Their selection is much more extensive: http://www.guitarnucleus.com/gnstore/tremolo.html#floyd

[MGKrebs]

7. Not sure what's up with Fender, but...

Stew-Mac has lots of parts:
http://www.stewmac.com/shop/Bridges,_tailpieces/Floyd_Rose_tremolos_and_parts.html

[latebloomer]

8. My husband's Strat developed a bent neck recently

and it was still under warranty- he had no trouble getting Fender to pay for the repair.

He went through a Fender-affiliated guitar repair store- maybe that's the trick.

[Triana]

9. THANKS everyone for EXCELLENT responses/suggestons. You might be right re:Fender-affiliated store

He contacted AllParts and is waiting to hear back. Apparently they have a relationship with Fender so maybe that'll get him somewhere.

I'm going to send him all the other info everyone posted too - just in case.

THANKS EVERYONE! :hug: