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A couple weeks ago my boss asked me to re-image someone's computer. There was nothing wrong with it- we had given him the 64 bit version of XP and it turns out that it caused a lot of extra work for us and didn't really help the user that much. I told the user I would re-image his computer on his lunch hour and reminded him to back up his work to the network and let me know which special software he needed.
An image wipes out everything and puts down a clean up-to-date operating system and programs. If you have data files on the hard drive they will be overwritten.
This person evidently had two months of work stored on the hard drive. I didn't see it and he didn't tell me about it. I could have taken an image of his computer as a backup, but it wasn't required of me so I didn't. The end user screamed at me when he got his computer back, and told me he was going over my head to my boss. I was afraid I'd be fired.
But my boss was fine with it. He's told the managers a million times that we back up network drives and that nothing on the hard drive is safe. We have at least one HD failure a week, where everything is lost, so its the only policy that makes any sense.
The end user was responsible for safeguarding his work. I can't believe he didn't make a copy of it anywhere else.
I know its not my fault, but I feel bad about it.
So be warned, always save your work to the network.
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