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LynneSin Donating Member (1000+ posts) Send PM | Profile | Ignore Mon May-16-05 01:42 PM
Original message
How does one send a complaint to Netflix?
Seriously, I'm really pissed about this because they claim I still have a DVD of theirs out and the thing is - the only thing I ever received of that DVD is the sleeve with the name on it and an incorrect DVD inside.

I reported it as mislabeled but that's just an option box. Now 2 weeks later they still think I have the DVD and I've searched everywhere on their website and I can't find anywhere that I could email or call a customer service in order to fix this problem.

Annoying ain't it!
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Enraged_Ape Donating Member (1000+ posts) Send PM | Profile | Ignore Mon May-16-05 01:44 PM
Response to Original message
1. My B-I-L and I were just trying to figure this out the other night
There doesn't seem to be any way to get ahold of them, at least none that we could find.
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Bunny Donating Member (1000+ posts) Send PM | Profile | Ignore Mon May-16-05 01:46 PM
Response to Original message
2. Have you tried contacting your local consumer affairs reporter?
Sometimes they have better luck tracking down contact information.
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sundog Donating Member (1000+ posts) Send PM | Profile | Ignore Mon May-16-05 01:46 PM
Response to Original message
3. it's under 'your account'
Edited on Mon May-16-05 01:48 PM by sundog
there's a place where you can let them know something went wrong... 'contact us' or something like that
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dubyaD40web Donating Member (1000+ posts) Send PM | Profile | Ignore Mon May-16-05 01:47 PM
Response to Original message
4. I just cancelled my service with Netflix,
but if I remember, there's a "Report Shipping Problems" link once you log in? If you've already tried that, I don't know what else you can try.

Good Luck
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demjuli Donating Member (117 posts) Send PM | Profile | Ignore Mon May-16-05 01:47 PM
Response to Original message
5. Here's the customer service email address
http://www.netflix.com/ContactCustService?ccstrkid=2&ln...

I did find a phone number for them once and called--got very good customer service over the phone--I'll keep looking for it.
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LynneSin Donating Member (1000+ posts) Send PM | Profile | Ignore Mon May-16-05 01:53 PM
Response to Reply #5
9. No it's all "Help yourself" or "Select an Option"
I sent a complaint to the Suggestion box in hopes they can help find who I need to contact
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unblock Donating Member (1000+ posts) Send PM | Profile | Ignore Mon May-16-05 01:49 PM
Response to Original message
6. there's a "contact us" link on the home page
follow it to "your account", etc.

mrs. unblock deals with them, not i, but iirc, they basically allow one lost disc per year. after the second lost disc, if you don't pay for it, they cancel you.

this information is at least a couple years old, so their policy might have changed.
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cyberpj Donating Member (1000+ posts) Send PM | Profile | Ignore Mon May-16-05 01:50 PM
Response to Original message
7. On the Netflix site
click on "your account" tab
from that page, at bottom of "rental activity" area, click on "report a problem"


If that does't work, scroll to the bottom and click on "contact us"
From the contact page, click on "suggestions" and send email.

I had the same problem trying to get them info and finally found this way to get email to them - I think I saved my text though as proof of the email --not sure if I got a confirmation reply or not.


I've had a lot of complaints about their turn-around time lately.

Good luck.
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ET Awful Donating Member (1000+ posts) Send PM | Profile | Ignore Mon May-16-05 01:51 PM
Response to Original message
8. Go here . . .
http://www.netflix.com/ContactCustService?ccstrkid=2&ln...

This will e-mail directly to customer service.
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LynneSin Donating Member (1000+ posts) Send PM | Profile | Ignore Mon May-16-05 01:57 PM
Response to Reply #8
11. Thanks - where was that one
I kept getting screens to pick an option but no where that I could write a complaint
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ET Awful Donating Member (1000+ posts) Send PM | Profile | Ignore Mon May-16-05 02:14 PM
Response to Reply #11
12. It was in the "Contact Us" section somewhere.
I don't remember exactly where :)
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BattyDem Donating Member (1000+ posts) Send PM | Profile | Ignore Mon May-16-05 01:53 PM
Response to Original message
10. Phone number is on the Netflix web site
Edited on Mon May-16-05 02:07 PM by BattyDem

Found on the "How it Works" page:

Still have questions?
Please contact our Customer Service department at:

1-800-585-8131
Mon-Fri 6am - 7pm PST
Sat-Sun 6am - 2:30pm PST

:-)


On edit: By the way, you can find phone numbers through Google. A neat little trick almost always produces a customer service phone number for a company.

Type this in Google search box: +Netflix +contact +"customer service"

Obviously, if you want contact info for a company other than Netflix, just substitute the name of the company you're looking for. If the company name is more than one word, be sure to put it in quotes (like I did with "customer service").

You may not always get the actual company web site, but there's usually some other web site that will have a company's contact info. :-)

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uppityperson Donating Member (1000+ posts) Send PM | Profile | Ignore Mon May-16-05 02:23 PM
Response to Original message
13. I've had good luck with them when have had problems
It is annoying to have to figure out how to contact them. I wrote directly on the DVD sleeve when I returned it. A neighbor had 1 stolen from mailbox and had no trouble getting credit. Of course having her checks stolen also and $2000+ forged so far has made 1 dvd loss seem small potatoes. Good luck.
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meganmonkey Donating Member (1000+ posts) Send PM | Profile | Ignore Mon May-16-05 02:27 PM
Response to Original message
14. Go to your 'Queue'
and at the top, right below the list of the DVD's you have out, click 'Report Shipping Problem'.

I did it once - I had returned 2 DVD's and after about a week they still hadn't received them. They shipped my new ones out that day and then a couple weeks later they said they finally received the 2 I had returned.
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GalleryGod Donating Member (1000+ posts) Send PM | Profile | Ignore Mon May-16-05 03:05 PM
Response to Original message
15. We've Rented over 800 DVDS from Netflix-Never had a problem.
Lost one. Probably stolen at the regional post office. Have returned broken ones,replaced within 24 hours. Never a problem. And their price has gone DOWN and turn around time is HALF what it was in 1999.


:shrug:
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