They’ll give JetBlue one more chance

[question everything]

They’ll give JetBlue one more chance

Pleased with the upstart airline’s reconciliation efforts, many of its passengers are willing to forgive the faux pas.
By Walter Hamilton and Adrian G. Uribarri
Times Staff Writer

February 19, 2007

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Five days after operational glitches forced JetBlue to cancel dozens of flights, leaving scores of passengers stranded around the country, operations at its huge Kennedy terminal seemed close to normal Monday. And for the most part, passengers here and at Long Beach Airport in California seemed willing to forgive the upstart airline -- provided that it never repeats last week's breakdown.

(snip)

For many passengers, JetBlue's debacle caused more than headaches: It ate into their mid-winter vacations... Several passengers said they appreciated that JetBlue had publicly apologized and taken responsibility for its operational flaws.

(snip)

http://www.latimes.com/business/la-fi-travelers20feb20,1,6035150.story?coll=la-headlines-business&track=crosspromo