Is this typical? People answering the phones for Congress don't

[liveoaktx]

know jack about the congressional opinions so that you have to either be transferred or get a callback from someone in the know?

I'm irritated. In the last session, I tried calling my Rep's office to find out how he was going to vote on DOMA. Nobody knew, there was no one to answer the question, no one knew if the Rep was going to be on the floor that day, nothing. When said Rep was running for Congress, he told the happy crowd "Just call my office anytime and we'll answer your questions".

So, because he's having a town hall meeting this week, I call up, first, the local office, who tell me they don't have anything to do with legislative issues and don't know where he stands. I call up the DC office and the person answering the phone doesn't know either but will have someone call me back.

It seems to me (RANT)that the people answering the phone ought to know some basics-like HOW THEIR REP VOTED and second, a position on something as critical as Social security.

But is this simply MY rep?