Reply #7: If you remember the kind lady's name, write a letter to a department head

[havocmom]

praising her and congratulating them on having such a fine, professional and helpful employee such as her. It will make you feel good and may be a nice thing for her day too.

We sometimes take the time, make the effort to write about someone who did not give decent service. Only fair to take the time to write and praise someone who made an extra effort to be decent, helpful and professional. Good to remind ourselves and each other that we are human beings besides being just a position.

Glad things went well for you. Now follow through and let her bosses know how helpful she was. It will make it an even better experience for you!