23. Doesn't matter. She works in an office where public trust is imperative.
It's not about a "perfect world." Anyone in the work force needs to know proper behavior in dealing with the public. If she worked for me, she'd be in at least an hour long meeting on phone etiquette and customer service as well as learning how to de-escalate an upset not antagonize it further (my file clerks aren't rocket scientists and THEY wouldn't do this)
If she didn't get it...she's be unemployed.
Low wages is no excuse.
The people who serve my fast food make low wages too. I RARELY encounter rudeness.
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