Reply #22: The simplest explanation

[FBaggins]

They failed to set up an environment where this was less likely to occur.

I think I said it on another thread, but think about what they do for a living and where they do it (and please read that as "poor inner city areas" and not "black neighborhoods". The people they help are obviously not all criminals, but there's no question that they're going to see more criminals in a week than you or I do. There has to be some training on "what do you do when" that clearly should have better equipped them to deal with a this situation.