Reply #143: I'm fortunate in that I only have Cigna for dental insurance

[dflprincess]

(Blue Cross for med) and I have had to fight with Cigna to pay dental claims. Because of periodontal problems, I have my teeth cleaned 4 times a year and I have had to fight with them to pay the cleanings with the periodontist. They're excuse was that they had nothing that showed I had a history of periodontal problems (my former dental insurer, Delta Dental, never questioned why I was seeing a periodontist, they apparently were willing to assume I had some problems). Three times my periodontist's office has sent them my history.

Today, I received the benefits info from them on what they were paying for the crown I had done this month and this was printed on the statement of benefits:

"Oral health matters.
Gum disease may adversely affect other conditions, such as diabetes, heart disease, stroke, premature birth, and other health issues. Please see your dentist for regular checkups. Gum disease is treatable and preventable"

You'd think they'd have their computer set so it wouldn't add that little blurb to statements sent to people who have had to fight them to get their perio maintenance paid for.