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better part of 2 hours on the phone with them. 3 Calls to straighten out my account-they never took off my old phone and added my new phone. My last transaction in July was to change phones and buy 60 minutes. Sounds simple. Got my minutes then on the new phone but now they were going to expire so I went to my account. No new phone, could not do anything so I called them. First person kept telling me her computer was frozen-OK, that happens. She then had me repeat my info 3 times before telling me she changed my account. Nothing changed.
Called back. No record of my call, had to go through it all again. Bought the minutes from Customer Service person. OK, checked phone in 15 minutes as told for credited minutes-nothing. 4 hours later, still no minutes, called back. Had to go through a horrendous procedure of entering about 20 digit code numbers--in 2 fields. OK but then SC person said there was an error, could we do it again. This started at 8:30 in the AM, by 4:30 I finally had the credited minutes. Next renewal time, I thing I'll check for a new prepaid carrier. It was so frustrating. Don't they train these people? I bet the account was not fixed and new phone added.
They had my CC# and immediately charged my minutes, how come the long delay in adding them? No confirmation number. Did they hope I would not notice that I had not received the credited time? I have to wonder. I say that because if I let the time expire, I'd lose the 168 minutes I still had available from prior minute purchases.
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