General Discussion
In reply to the discussion: San Francisco restaurant closes and leaves angry note: "we don't give a f*** about gluten-free" [View all]Rocket_Scientist65
(30 posts)If the owner is using a lot a bulk or pre-prepared ingredients like soy sauce then there is no requirement to alter the dish....from the same link, you need to read ALL of it....that one blanket statement is not a catch all to make things anyway the customer demands.
"Fundamental alteration"
A "fundamental alteration" is a change that is so significant that it alters the essential nature of the goods, services, facilities, privileges, advantages, or accommodations offered. For example:
If a bookstore places special orders for customers, it should do so for all of its customers. A bookstore that does not place special orders for customers is not required to place special orders for customers with disabilities. This would be a fundamental alteration in the nature of the bookstores services.
A restaurant is not required to prepare special dishes for customers who have disabilities. This would be a fundamental alteration in the nature of the restaurants services. However, if it is easy to omit a sauce or ingredient from a dish that is listed on the menu, a customer can request that the item be omitted. This would not be considered a fundamental alteration.
Trying to omit gluten or MSG would most likely require buying additional ingredients the restaurant doesn't normally keep on hand.