General Discussion

Honeycombe8

(37,648 posts)

17. Complaint ratios for BCBS and United Healthcare

Wed Nov 14, 2012, 11:07 PM

Nov 2012

I looked up consumer complaint ratios for health care ins. for BCBS and United Healthcare here in TX.

The index is the ratio of complaints to # of policies sold for a period of time...indexed to the average # of complaints for all ins. cos. for same type of ins. (1.0 is the average. Anything less than an index of 1 is better than average. Anything more than one is worse than average.)

The complaint index for United Healthcare is 2.4014.

Blue Cross and Blue Shield of Texas complaint index is 7.4226.

This means that BCBS had more than triple the # of consumer complaints than United Healthcare. But BOTH had more complaints than average.

I got this info. through http://www.naic.org/state_web_map.htm but it's not easy to get to it. Click on your state. Then you type in the name of the co. (this can be tricky...I used blue cross for BCBS; I used united healthcare for that one).

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I am so PISSED! [View all] NashvilleLefty Nov 2012 OP

Why? babylonsister Nov 2012 #1

For several reasons NashvilleLefty Nov 2012 #6

Thanks for this response: I don't know how you babylonsister Nov 2012 #15

The fallacy of the argument that "lots of us don't" which implies erinlough Nov 2012 #20

Thank you! Wind Dancer Nov 2012 #24

Sounds like employer is increasing their profits at empoyees' expense. Hoyt Nov 2012 #2

Babalonsister... KelleyD Nov 2012 #3

We voluntarily switched from Blue Cross to United Jane Austin Nov 2012 #4

That would be nice. We are not. NashvilleLefty Nov 2012 #7

It all depends on what plan your employer... ProudProgressiveNow Nov 2012 #5

we are talking UHC vs BCBS NashvilleLefty Nov 2012 #8

UHC gives me the squicks. madamesilverspurs Nov 2012 #9

In Texas Horse with no Name Nov 2012 #10

Actually, United Health Care is one of the highest rated health ins. cos. Honeycombe8 Nov 2012 #11

the best I ever had was Harris Methodist HMO Horse with no Name Nov 2012 #12

CIGNA SUCKS. I've had it twice, at 2 different employers. It sucked both times. nt Honeycombe8 Nov 2012 #19

UHC sucks WORSE than Cigna n/t NashvilleLefty Nov 2012 #21

Sorry, but Nope! It's #8 of the WORST NashvilleLefty Nov 2012 #13

No. I got the numbers from the complaints registered by the NAIC. See my below post on that. Honeycombe8 Nov 2012 #18

Ah, but that's a question I have NashvilleLefty Nov 2012 #25

The refund would go to whoever paid for the policy, of course. Honeycombe8 Nov 2012 #29

We were on UHC for about 10 years and thru 2 pregnancies. FSogol Nov 2012 #14

I'm betting that you were on UHC HMO NashvilleLefty Nov 2012 #22

My employer pays all of my premiums HipChick Nov 2012 #16

Complaint ratios for BCBS and United Healthcare Honeycombe8 Nov 2012 #17

I'm not in TX. NashvilleLefty Nov 2012 #23

You can look up the complaint index for ANY state. The ACA has changed everything you know. Honeycombe8 Nov 2012 #27

Ask HR, what kind of kickback they received.......... mrmpa Nov 2012 #26

United Health Care is not rated at the bottom. The list provided is from LAWYERS.... Honeycombe8 Nov 2012 #28

this may not soothe you, brokechris Nov 2012 #30