Girl's voice mails gone after T-Mobile promotion

[Omaha Steve]

http://apnews.excite.com/article/20120324/D9TMINQ80.html

Mar 23, 10:05 PM (ET)

By MANUEL VALDES

SEATTLE (AP) - When Faron Butler wanted to hear his daughter's voice, he went to the voice mails she left him before she died of cancer at the age of 14.

"If I had a bad day or week, I'd listen to her voice. I'd listen to it a couple of times a week," Butler said Friday from his home in Elma, Wash., holding back tears. "She'd be there, saying, 'Daddy, I love you and I miss you.'"

But the voice mails are gone, erased in February when Butler joined a free trial of a messaging service offered by his cellphone carrier, T-Mobile, and he doesn't believe company officials when they say the company can't retrieve them.

"T-Mobile deeply regrets the sorrow the Butler family is experiencing. If we could retrieve this voicemail for the family we absolutely would, but unfortunately that is not possible," said T-Mobile spokeswoman Cara Walker in a statement. "We sincerely apologize that the Butlers were not adequately made aware of this possibility and are working internally to assure this information is clearly communicated to customers in the future."

FULL story at link.

[Sarah Ibarruri]

1. Sheesh. :( nt

[nilram]

2. harsh

[greyl]

3. - removed

(made a joke, bad timing)